How support tickets and agent-assisted replies work
Support tickets are the safest place to ask for help with services, downloads, account access, and billing questions. Agents may help research product questions and draft replies, but support should still avoid exposing secrets or private client data.
- Include the service name, domain, app version, device type, and error message.
- Do not include passwords or full tokens.
- If a ticket reply asks for sensitive information, ask support to provide a secure method instead.
- Routine healthy checks may not receive a ticket note unless there is a meaningful update.
